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| spork | [no subject] | Fri 8th Jun 2001, 16:43 link |
| What is the point of telephone banking? I went to the bank at lunchtime to try to re-activate some credit cards that I got as a student 3 years or so ago (I never picked the cards up from the bank so they have just been in a state of limbo all that time) but the guy behind the counter, and I use "counter" in the loosest possible sense, said I would have to call the telephone banking. From the phone in the bank. What's the point of "easy convenient telephone banking" if I have to go to the bank to phone? Then when I got on the phone, I dialled the number for credit cards and the automated voice said "blah blah blah, hold the line", so I held the line but instead of putting me through to credit cards I went through to somewhere else. Finally, I got to speak to someone real and after taking all my security info, they passed me, after a five-minute-plus wait on hold, onto the credit card people and I had to explain my situation again (for the third time). Eventually, I got it sorted so my cards are being re-issued but what a faff. It would have been so much easier to just get the guy behind the pseudo-counter to re-order them; I'm re-ordering my debit cards at the moment from another bank, and that takes literally two seconds... Damn all this technology making our lives easier. Can't stop though, as I'm just off to the Post Office, which shuts in an hour, to put some money into my "anywhere, anytime, SOOOOO convenient" internet account. GRRRRRRRRR. | ||
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