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edward Dell not as stupid as I had hoped Thu 25th Nov 2004, 16:18 link

Dell seem not as stupid as I had first hoped. I ordered four VGA projectors for 20 each on Sunday from their website. I received a confirmation later that day but as of an hour ago my order has disappeared from their tracking web site. I ignored the clauses in their terms and conditions that suggested they were able to change civil and criminal law on a whim in the hope they’d process the order automatically before noticing. I guess ten million other people also placed an order, immediately arousing their suspicion circuits.

I checked into the uk consumer protection laws and they seem to suggest they’d have to honour the deal, but in practice this has been proved otherwise. In their favour: 20 is a far cry from 900 and apparently this proves I knew the price was incorrect (along with this blog entry :). In my favour: the item was on sale, which may have led me to believe the ultra low pricing was just a price war with Dabs.com. I’d also be much more likely to win them over if I could rally together all the other people whose orders vanished and organise some kind of class action effort. The publicity alone might work. It was worth a shot, nevermind. I might call them up anyway, just for shits and giggles.

Anyway, they’ve lost my 80 quid haven’t they. Losers.

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